Practical training that sticks.

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help you develop and practice your active listening skills to build stronger relationships and become a more effective communicator.

This advanced workshop is designed for experienced project managers who want to sharpen their people management and communication skills. Building on a solid foundation of core project management knowledge, this course covers how to choose and build high-performing project teams, manage productive meetings, reward and motivate team members, develop and execute communication plans, engage sponsors and executives, and handle difficult team dynamics. Part of BLE's Supervisors and Managers Series.

This course is designed to help you understand, manage, and constructively express anger in the workplace and in everyday life. Drawing on proven psychological frameworks, you will explore the nature of anger, its costs and pay-offs, how it affects your thinking and behavior, and practical strategies for communicating assertively and managing your emotions effectively.

This course introduces Appreciative Inquiry (AI) — a powerful, people-centered approach to organizational change that focuses on what's working well rather than what's broken. You'll explore the core principles, the 4-D Model, and practical tools for designing and conducting AI initiatives that create lasting, positive transformation in your organization.

A comprehensive three-day boot camp for new and aspiring business owners covering every essential aspect of running a business — from defining your business structure and managing operations, to marketing, sales, finance, hiring, leadership, and strategic planning. Whether your business is still an idea or already underway, this course gives you the foundational knowledge and practical tools to build and sustain a successful enterprise.

This one-day course is designed for supervisors and managers who want to be on the forefront of employee relations and develop an innovative stance on business. Participants will explore what it means to be a progressive employer, how to shift from the status quo using gap analysis, how to cultivate a progressive mindset, and how to support workers through compensation, well-being, and flexible arrangements. The course concludes with a practical look at succession planning to ensure long-term organizational sustainability.

This course explores what it means to be a genuine team player in the workplace. You will discover the key characteristics of effective team players, learn how to demonstrate teamwork through your actions, explore the different types of workplace teams, understand why teamwork sometimes fails, and develop practical strategies to improve team performance. Whether you are new to a team environment or looking to sharpen your collaborative skills, this course will help you contribute more meaningfully to your organization's success.

Body language can make or break your efforts to establish long, trusting relationships. In this course, you will learn how to read the non-verbal signals of your clients and control the messages your own body sends. From facial expressions and hand gestures to posture, personal space, mirroring techniques, and professional dress, this workshop equips sales professionals with the body language skills needed to build rapport, establish credibility, and close more deals.

This two-day course takes you from the fundamentals of branding all the way through to monitoring, evaluating, and refreshing a living brand. You will learn how to define your brand's identity, craft mission and vision statements, develop a visual identity, launch your brand internally and externally, and measure brand health using tools such as SWOT analysis and the Balanced Scorecard. Whether you are building a brand from scratch or revitalizing an existing one, this course gives you the practical frameworks and creative tools you need to succeed.

A comprehensive two-day workshop designed for managers and supervisors who need a working knowledge of finance and budgeting. This course covers fundamental financial concepts, the budgeting process, ratio analysis, investment evaluation, and strategies for getting budgets approved. Participants will build practical skills to prepare budgets of any type or size and make confident financial decisions.

Your brand speaks for your company and its products and services. In today's digital landscape, it's essential that your brand has a definitive, consistent, and responsive presence online. Whether you're looking to build a brand from scratch or strengthen an existing one, this course will guide you through building a brand using social media — from crafting a strategy and identifying the right platforms, to creating engaging messages and evaluating your results.

In this workshop, you will discover that the business of all sales professionals is making friends and building relationships. Strategic friendships will make or break any business, no matter how big and no matter what kind of market. Through practical techniques and proven principles, you will develop the communication, networking, and interpersonal skills needed to build lasting customer relationships that drive sales results.

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this course, you will discover techniques that can dramatically change how you feel about yourself and how you approach the world to get the things that you want.

This course addresses the silent epidemic of workplace bullying. You will learn how to identify bullying behaviors, understand why they occur, protect yourself and others, and help create an anti-bullying culture in your organization. Based on leading research from the Workplace Bullying Institute and other experts, this workshop provides practical tools and strategies for targets, bystanders, and organizational leaders alike.

This two-day course introduces you to business process management (BPM) and equips you with the tools and techniques needed to design, implement, monitor, and optimize organizational processes. You will explore the full business process life cycle—from visioning and design through modeling, execution, monitoring, and optimization—and learn how Lean and Six Sigma methodologies can help eliminate waste, reduce costs, and improve quality and customer satisfaction.

Change is a hallmark of today's business world. People come and go, and move into new roles within organizations. Succession planning helps you make the most of that change by ensuring that when someone leaves, there is a qualified person ready to take their place. This course teaches you the fundamentals of creating, implementing, and maintaining an effective succession plan — from identifying critical roles and assessing risks to putting the plan into action and evaluating its results.

A comprehensive two-day business writing workshop that equips you with the tools to produce clear, concise, complete, and correct written communications. You will explore grammar essentials, sentence construction, readability, punctuation, inclusive language, and the practical formats for letters, e-mails, and memos—building the confidence and skills to write effectively in any professional context.

A comprehensive, practical course designed for Call Center Agents (CCAs) and Customer Service Representatives (CSRs) who want to maximize their telephone-based work. Over the equivalent of a three-day workshop, you will develop essential skills in verbal communication, active listening, questioning techniques, sales scripting, objection handling, negotiation, and stress management — all tailored to the unique demands of the call center environment.

This course equips HR professionals, managers, and supervisors with the knowledge and tools to address cannabis use in the workplace. Covering everything from the science of cannabis and its physical effects, to medical cannabis rights, intervention strategies, and drug and alcohol policy development, this course helps organizations reduce risk, support employees, and maintain a safe and productive work environment.

This course is designed for supervisors and managers who want to develop their coaching and mentoring skills. You will explore the differences between coaching and mentoring, assess your current coaching abilities, build critical communication skills, learn how to set meaningful goals, understand learning styles, deliver effective feedback, and handle common coaching challenges. By the end of this course, you will be equipped to inspire, guide, and develop the people on your team.

This course explores how to create, implement, and audit a workplace code of conduct. Participants will learn what a code of conduct is, why every organization needs one, what to include and exclude, how to communicate and train employees on it, and how to evaluate its effectiveness over time. By the end of the course, you will be equipped to draft a practical and enforceable code of conduct for your own organization.

This course is designed to help you understand the impact your communication skills have on others and equip you with practical strategies to improve them. You will explore how to build positive relationships, develop self-awareness, overcome communication barriers, ask better questions, listen actively, interpret body language, assert yourself confidently, and deliver clear messages in the workplace.

A comprehensive two-day course designed to introduce and reinforce the essential components of written and strategic communication for small business owners. Navigate the multi-lane highway of business communications by learning how to craft your core message, build a communications plan, leverage media and social platforms, and maintain your message in times of crisis. Whether you are new to business communications or looking to sharpen existing skills, this course provides practical tools and frameworks to connect with customers and grow your business.

As the Internet grows, it becomes increasingly challenging to find correct information from reliable sources in a timely manner. This one-day course teaches you how to conduct accurate Internet research by creating a search plan, searching both the surface web and the deep web, evaluating sources critically, staying organized, and citing sources properly. Whether you are performing a quick fact-check or a deep competitive analysis, you will leave with the skills and tools to find what you need efficiently and ethically.

A comprehensive workshop on conducting effective performance appraisals and managing employee performance. You will explore the full performance management cycle—from setting goals and standards to delivering feedback, conducting appraisal interviews, handling performance problems, and maintaining high-performing teams. Practical tools, case studies, and role plays are included throughout to build real-world skills.

This course equips you with practical skills and strategies to handle difficult people and challenging conversations in both professional and personal settings. Through understanding conflict, empathy, anger management, and a structured three-step resolution model, you will transform difficult interactions into opportunities for growth, stronger relationships, and more productive outcomes.

This comprehensive two-day course equips you with practical tools and strategies to understand, manage, and resolve conflict in the workplace. You will explore the nature and types of conflict, communication skills, resolution styles, and facilitation techniques — all designed to help you achieve win-win outcomes and build stronger professional relationships.

This course explores the principles and practices of conversational leadership — a strategy that uses meaningful dialogue to engage employees, share knowledge, and drive organizational results. Participants will learn the Four-I Model of Organizational Conversation, how to design effective conversations, and how to facilitate a World Café-style event to tap into collective wisdom and spark innovative action.

This course guides job seekers through every step of building a compelling, professional job portfolio — from crafting a standout resume and cover letter to assembling a complete portfolio, handling awkward interview topics, choosing references, and executing a focused 60-day job search plan. Participants will learn to present themselves as a complete, branded package to prospective employers.

This course provides a comprehensive introduction to Google AdWords and pay-per-click (PPC) advertising. Participants will learn how AdWords works, how to research and select keywords, how to set a budget, how to design compelling ads, and how to measure and optimize campaign success. Ideal for business owners, marketers, and anyone looking to drive qualified traffic to their website through paid search.

Whether you are creating a workplace wellness program from scratch or enhancing what you already have, this course covers all aspects of designing or upgrading a program — from concept through implementation to review. You will explore the business case for wellness, learn how to build a committee and organizational foundation, conduct a needs analysis, design targeted program elements, implement your plan, and evaluate results effectively.

This course equips you with the knowledge and tools to plan, design, and run effective staff retreats. You will explore why retreats matter, the types of activities and undertakings involved, critical design elements, and how to follow up after the event to ensure lasting impact on productivity, team culture, and organizational success.

This 2-day course covers everything you need to know to write compelling, successful funding proposals. You will explore sources of funding, types of proposals, funder selection, relationship-building strategies, and the ten-step proposal writing process. From defining needs and desired results to building a budget and crafting an executive summary, this course equips you with practical tools and techniques to increase your proposal success rate.

Webinars are now a common and effective tool used by thousands of companies across all industries — from training and customer service to education and marketing. This course takes you through the entire process of creating an effective webinar, covering why and how to use them, how to define your objectives, choose your structure and platform, and build a compelling outline. Whether you're connecting with customers, colleagues, or your broader community, you'll finish with the knowledge and tools to plan, design, and deliver webinars that generate real results.

Creative thinking and innovation are vital components in both our personal and professional lives. This two-day workshop helps you recognize your own creative potential, build environments that foster creativity, apply structured problem-solving tools, and implement innovative ideas—both individually and as part of a team.

This course explores creativity as a learnable skill and examines how individuals and organizations can harness it to drive innovation, productivity, and growth. Learners will discover the characteristics of creative people, the business case for workplace creativity, examples of creative corporate cultures, practical strategies for fostering creativity, and a toolkit of brainstorming techniques including Six Hats, Mind Mapping, SCAMPER, and more.

A comprehensive two-day course equipping managers and staff with the knowledge and skills to prevent, respond to, and recover from any organizational crisis. Covering everything from crisis audits and risk analysis to incident management, emergency operations centers, and business continuity, this course ensures your organization is ready to manage any kind of crisis effectively.

A comprehensive two-day course designed around six critical elements of customer service — Focus, Procedures, Culture, Problem-Solving, Measurement, and Reinforcement. Learners will explore what customer service really means, how to set personal goals that align with a service mindset, how to communicate effectively, handle difficult customers assertively, and manage workplace stress. Ideal for anyone in a customer-facing or internal service role who wants to deliver consistently exceptional experiences.

This one-day course introduces the different facets of Customer Relationship Management (CRM) and identifies who the customers really are. You will analyze key components of a CRM plan, explore how CRM can be integrated within an organization, and develop the knowledge needed to make informed decisions about CRM needs, benefits, and implementation requirements.

This one-day workshop is designed for supervisors and managers working in customer service environments. You will explore your responsibilities as a leader, develop the skills essential to a customer service-focused manager, learn how to engage employees, understand your leadership style, and apply proven leadership practices to create satisfied customers and high-performing teams.

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Effective delegation is one of the most valuable skills a manager can master. This course explores the full delegation process — from understanding why and what to delegate, to picking the right person, conducting a delegation meeting, monitoring progress, and giving constructive feedback. By the end, you will have the tools and confidence to delegate strategically, develop your team, and advance your own career.

This course equips you with the knowledge and skills to deliver compelling, professional virtual presentations. You'll explore how virtual presentations differ from in-person delivery, tackle common challenges, master presenter and technical essentials, and evaluate the most popular virtual platforms — Zoom, Microsoft Teams, GoToMeeting, and Google Meet — so you can confidently engage any remote audience.

This one-day workshop explores how high reliability organizations (HROs) — such as nuclear power plants, hospitals, and aircraft carriers — maintain exceptional performance even in high-risk, high-pressure environments. Learners will discover the five core HRO principles, understand the roles of mindfulness, expectations, and normalization in crisis prevention, and gain practical auditing tools to build resilience in their own organizations.

This course equips supervisors, managers, and human resource professionals with the knowledge, language, and practical tools needed to create an inclusive, disability-aware workplace. Covering everything from defining disability and dismantling stereotypes to hiring practices, accommodation strategies, and critical conversations, participants will leave ready to welcome and support people with disabilities with confidence and respect.

This course equips workplace leaders and employees with the knowledge, tools, and techniques needed to celebrate diversity in the workplace. Through exploring key diversity concepts, identifying personal stereotypes and biases, applying the four cornerstones of diversity, and learning how to handle discrimination, participants will be empowered to foster a more inclusive, respectful, and legally compliant work environment.

This one-day workshop teaches you how to craft winning sales proposals and deliver dynamic, persuasive presentations. You'll learn business writing fundamentals, proposal structure, expert editing techniques, professional first impressions, presentation skills, and appropriate business dress—giving you the confidence and tools to close more sales.

This course explores the concept of accountability in the workplace — what it means, why it matters, and how to build it at both a personal and organizational level. Drawing on historical context and practical tools, you will learn how to set goals, delegate effectively, offer meaningful feedback, and foster a culture of ownership and responsibility throughout your organization.

This one-day workshop covers everything you need to know about resolving workplace disputes through the peer review process. You will learn how to file grievances, choose facilitators and panels, conduct hearings, apply professional questioning techniques, and avoid common pitfalls that cause peer review processes to fail.

A comprehensive three-day course that teaches the fundamentals of entrepreneurship. You'll explore whether entrepreneurship is right for you, learn how to develop and validate a business idea, build financial projections, create key business documents, develop a product, craft a marketing strategy, and launch and grow your own business. By the end, you'll have a solid foundation to begin your entrepreneurial journey with confidence.

This one-day workshop introduces participants to Environmental Management Systems (EMS) and how they can benefit an organization. Through case studies and hands-on exercises, participants will develop a draft EMS for their own organization, including identifying Environmental Aspects and Impacts and setting Objectives and Targets for significant environmental impacts.

This two-day workshop builds core facilitation skills for managers, supervisors, and team leaders who are asked to facilitate rather than instruct or manage their meetings and training sessions. Drawing on twenty years of active facilitation experience, participants will learn how to guide group decision-making, manage team dynamics, apply communication techniques, and build sustainable agreements—transforming the way their organizations run meetings.

Transform your management approach and become the leader your team deserves. This course explores the key differences between good and bad bosses, the behaviors that define great leaders, and practical strategies for communication, emotional intelligence, and common-sense management. Whether you're a new supervisor or an experienced manager, you'll walk away with actionable tools to inspire, motivate, and retain your team.

Learn how to create a comprehensive Data Privacy Plan that keeps your organization compliant with GDPR and other privacy legislation. This course walks you through every key component — from data mapping and breach procedures to staff training — giving you the tools to protect personal data and build customer trust. Learning objectives: • Explain what a data privacy plan includes and why it matters • Define key data privacy and data protection terminology • Map the flow of personal data through an organization • Write an information request procedure that upholds GDPR rights • Develop internal data handling, retention, and erasure procedures • Draft a data security policy covering both organizational and operational levels • Create a personal data protection policy with clearly assigned responsibilities • Adapt a client-facing privacy policy to meet GDPR transparency requirements • Develop a structured data breach response procedure • Plan awareness and role-specific privacy training for employees • Identify supplementary GDPR requirements such as DPAs and DPIAs

This course equips you with the knowledge and practical skills to build a comprehensive Data Privacy Plan for your organization. Covering key GDPR principles, data mapping, internal procedures, security policies, breach response, and staff training, you will walk away ready to help your organization become privacy compliant and protect the personal data of customers and employees alike.

This course covers the essential communication and compliance strategies needed to effectively spread the word about GDPR and data privacy within your organization and to your customers. You will learn how to build internal communication plans, deliver privacy training, promote a positive privacy culture, conduct audits, craft customer-facing privacy policies, and design compliant web elements such as cookie banners and online forms.

A comprehensive introduction to Microsoft 365, Microsoft's cloud-based productivity suite. This course covers account navigation, included apps and services, file storage and collaboration with OneDrive, and administrative tasks such as managing users, groups, domains, and security compliance. Designed for both end users and administrators in business environments.

This one-day workshop is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, you will learn how to structure feedback so that it is effective and lasting. The course covers why the way we deliver feedback matters, how to deliver a message so that people accept it and make changes, and how to graciously accept feedback yourself.

A comprehensive three-day course designed for small and medium-sized business leaders preparing to take their company into the global marketplace. Topics include trade financing, regulatory considerations, international business planning, e-commerce, cultural awareness, supply chain management, corporate social responsibility, and building and implementing a global growth plan.

This one-day workshop guides participants through a structured process of thinking, planning, and taking action on the things they truly want in life. Learners will explore self-understanding, personal values, vision creation, goal-setting frameworks, action planning, and strategies for dealing with setbacks — all to help them build a purposeful and fulfilling life.

Growth hacking is to the new economy what marketing was to the last millennium. This course covers the essentials of growth hacking — from adopting the growth hacking mindset and identifying customer needs, through planning, execution, and optimization — equipping you with the tools and strategies to position your company for rapid, sustainable growth.

This two-day workshop equips recruiters, hiring managers, and HR professionals with the skills and tools needed to hire the right candidates consistently. You will explore the history of interviewing, learn how to build structured, defensible selection processes, craft compelling job advertisements, develop behavioral and situational interview questions, handle difficult applicants, check references effectively, and navigate human rights considerations in hiring.

This one-day course prepares learners to develop a clear, focused message and deliver it effectively to the media and the public. Through practical exploration of audience targeting, communication channels, active listening, body language, and presentation techniques, participants will build the skills needed to craft and hone a compelling message of their own.

This comprehensive three-day workshop introduces supervisors and managers to essential human resource concepts and responsibilities. You will walk through the entire employment lifecycle—from workforce planning and skills inventory to hiring, onboarding, performance management, compensation, discipline, and termination—equipping you with the knowledge and tools to handle HR functions confidently and effectively.

In a world where anyone can be a reporter, judge, and critic — and fiction can be branded as truth and shared globally in seconds — knowing how to identify, cope with, and counter fake news is essential for businesses and individuals alike. This course covers the origins and mechanics of fake news, how it spreads through social media, how to spot and deconstruct it, how to manage a fake news crisis, and how to build proactive strategies that protect and strengthen your reputation and customer relationships.

This intermediate-level project management workshop takes you through the planning, execution, and termination phases of a project's life cycle. Building on foundational concepts, you will learn how to identify tasks and resources, build a Work Breakdown Structure, schedule and budget a project, assess and manage risks, and successfully close out a project. Practical tools such as Gantt charts, PERT diagrams, and network diagrams are covered throughout.

This course introduces the concept of intrapreneurship — the practice of applying entrepreneurial thinking within an organization. You will explore what it means to be an intrapreneur, why intrapreneurial culture matters, how to identify and develop the right skills and team, and how to take an idea from conception through to a full implementation plan. Whether you want to drive innovation or support those who do, this course will empower you to make a meaningful difference in your organization.

A comprehensive introduction to HTML and CSS computer programming languages. This course covers the foundational skills needed to build and style a functional webpage — from writing proper HTML syntax and adding basic elements, to applying CSS styling, managing fonts, and using the CSS box model. Designed for beginners with basic computer and browser skills, this course empowers you to create well-structured, visually appealing webpages from scratch.

This introductory workshop covers the fundamentals of Neuro Linguistic Programming (NLP). You will explore how your brain, thoughts, and behaviors are interconnected, and learn practical tools to manage your thoughts, communicate more effectively, interpret body language, ask clean questions, and use hypnotic language to achieve desired outcomes. Ideal for anyone looking to deepen self-awareness and improve how they interact with the world.

Today's fast-paced marketplace demands that businesses think fast. Crowdsourcing can help all types of businesses keep on top of trends and stay competitive. This course will show you how to leverage all types of crowdsourcing — including microwork, macrowork, crowdvoting, crowdcontests, crowdwisdom, and crowdfunding — to kickstart your business growth.

This course is designed for supervisors and managers who want to strengthen their leadership capabilities. You will explore your personality type and leadership style, learn practical time management strategies, understand how to onboard and develop employees, and build skills in coaching, communication, and conflict resolution. By the end of this course, you will have a practical toolkit to become the kind of leader people genuinely want to work for.

This two-day workshop provides participants with the foundation to begin implementing Lean process improvement tools in their workplace. The first day explores the foundations of Lean through the Toyota precepts and the five critical improvement concepts. The second day equips participants with practical tools for continuous improvement, including 5S, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and various Lean data mapping methods.

Part of the BLE Training Train-the-Trainer Series, this course equips trainers with practical strategies to make learning memorable and impactful. You will explore the five strategies for stickiness, how to design programs that produce lasting results, adult learning principles, effective teaching methods, and robust follow-up systems — all designed to help you deliver training that truly sticks.

A comprehensive one-day course designed for small business owners and entrepreneurs. Covering the full spectrum of business essentials — from positioning and pricing to strategic planning — this course equips you with practical tools and frameworks to grow and sustain a successful business. Topics include marketing, selling and negotiating, responding to RFPs, project management, team building, and creating your own strategic plan.

Designed for supervisors and managers, this course provides easy-to-use techniques for communicating across cultures, building high-performing multicultural teams, managing diversity, and leveraging the global talent pool. Participants will develop the attitudes, knowledge, and practical skills needed to bridge cultural differences and foster an inclusive workplace.

This course equips supervisors and managers with practical tools and frameworks for navigating difficult conversations confidently and effectively. Through a structured one-day workshop format, you will learn how to plan and carry out challenging discussions, manage your own reactions, apply active listening and questioning techniques, and achieve productive outcomes — all while maintaining safety and mutual respect.

This one-day course helps participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify personal pressure points. You will learn to apply emotional intelligence, increase optimism and resilience, manage anger effectively, and develop practical strategies for getting organized and staying ahead in a demanding work environment.

This course is designed for small business owners, managers, and marketing professionals who want to grow their business without breaking the bank. Over the course of this workshop, you will explore effective, low-cost, and no-cost marketing strategies to improve sales, build your company's image, and strengthen your bottom line. From defining marketing and conducting market research to developing a full marketing plan and mastering networking, this course provides practical tools you can implement immediately.

This course is designed to help small business owners and managers build a solid foundation in marketing. You will learn how to define your marketing message, analyze your market and competition, create and implement a marketing plan, and leverage Internet and social media marketing strategies — all within the realities of a small business budget.

This course is part of the Train-the-Trainer Series and equips training professionals and HR practitioners with the essential skills to evaluate training programs effectively. You will explore how to plan evaluations before training begins, apply Kirkpatrick's Four-Level Evaluation Model, conduct cost-benefit analyses, calculate return on investment, and present training results to stakeholders in a clear and compelling way.

This course equips supervisors and managers with the knowledge and skills to plan, lead, and control effective meetings. Through practical frameworks, facilitation techniques, and real-world strategies, you will learn how to make every meeting a productive use of everyone's time — from setting clear objectives and agendas to handling difficult behaviors and driving follow-through on action items.

A comprehensive beginner's course on Microsoft 365 Excel. You will learn how to navigate the Excel interface, create and save workbooks, work with formulas and functions, format and modify worksheets, configure print settings, manage large workbooks, and customize the Excel environment to suit your workflow. No prior Excel experience is required.

This advanced course covers the full breadth of Microsoft 365 Excel's most powerful features. You will learn how to work in both Excel Online and the Excel desktop application, automate worksheets with macros and templates, audit and error-check your workbooks, analyze and present data with advanced tools, work across multiple workbooks, and export and source data from a variety of formats and platforms—including Microsoft Forms.

A comprehensive introduction to Microsoft 365 PowerPoint for novice users. This course covers the PowerPoint interface, creating and saving presentations, formatting text and objects, adding graphical elements, working with tables and charts, and preparing and delivering a professional slide show.

This course provides a comprehensive guide to Microsoft 365 SharePoint, covering how to create and manage sites, configure libraries, apps, lists, and pages, adjust site settings and permissions, and guide end users through everyday tasks such as uploading files, collaborating on documents, and using version control features.

This course provides a comprehensive introduction to Microsoft 365 Teams. You will learn how to navigate the Teams interface, use channels and messages, communicate through chat, audio and video calls, and meetings, manage files, customize channels with tabs and connectors, and personalize your Teams experience with profile settings, team management, and apps. Designed for Microsoft 365 users who want to integrate Teams into their day-to-day workflow.

This advanced Microsoft 365 Word course covers collaboration tools, reference marks and notes, long document management, document security, form creation, and version management using SharePoint. Designed for users who have completed Parts 1 and 2 (or have equivalent experience), this course builds the skills needed to handle complex, professional documents in a real-world environment.

A comprehensive introduction to Microsoft Excel 365 Online. This course covers everything from navigating the Excel interface and managing workbooks, to working with formulas and functions, formatting worksheets, inserting pictures and shapes, organizing data with tables and charts, analyzing data with PivotTables, and finalizing workbooks with comments and worksheet management tools. Designed for users comfortable with Windows who want to get up to speed with Excel 365 Online.

This course covers the key 2019 feature updates for the desktop version of Microsoft Office 365, focusing on Word, Excel, PowerPoint, Outlook, and Access. You will explore productivity enhancements such as AutoSave, SVG image insertion, accessibility tools, collaboration features, and application-specific updates to help you work smarter and more efficiently.

This course covers the 2019 feature updates for the desktop version of Microsoft Office 365, focusing on five key applications: Word, Excel, PowerPoint, Outlook, and Access. You will explore productivity-enhancing tools such as AutoSave, SVG image customization, co-authoring, accessibility improvements, and application-specific features like Morph transitions in PowerPoint, dynamic array formulas in Excel, and the Zoom box in Access.

A comprehensive introduction to Microsoft PowerPoint 365, the cloud-based presentation application included in Office 365. This course covers everything from logging in and navigating the interface to creating, editing, formatting, and delivering polished presentations. You will work with text, images, shapes, SmartArt, tables, animations, transitions, and collaboration tools.

This course provides a comprehensive introduction to Microsoft PowerPoint Online, the cloud-based presentation application included in Office 365. You will learn how to create, edit, and deliver presentations using PowerPoint Online's full suite of tools — from basic text and slide management to advanced features like SmartArt, tables, animations, transitions, and real-time co-authoring. By the end of this course, you will feel confident building polished, professional presentations entirely in the cloud.

A comprehensive introduction to Microsoft Word 365 for beginner users. This course covers the Word interface, document creation, text editing, formatting, tables, lists, graphics, page appearance, proofing tools, and advanced customization options. By the end of this course, you will be comfortable creating, editing, saving, sharing, and printing professional Word documents.

This intermediate-level course builds on foundational Microsoft Word 365 skills, guiding you through advanced features including tables, charts, styles, themes, images, graphic elements, Quick Parts, text flow, templates, mail merge, and macros. By the end of this course, you will be able to automate document tasks, create complex layouts, and produce polished, professional documents efficiently.

Welcome to Microsoft Word Online training! This course covers everything you need to create professional documents using Word Online, the cloud-based version of Microsoft's flagship word processor. You'll learn how to get started with the interface, format text and paragraphs, work with images and objects, and finalize your documents with language tools, accessibility checks, comments, and co-authoring features. By the end of this course, you'll be comfortable using Word Online to produce polished, feature-rich documents.

This one-day workshop is designed specifically for supervisors and managers who want to create a more dynamic, loyal, and energized workplace. You will explore what motivation really is, examine leading motivational theories, learn how to set meaningful goals, clarify your values, and apply practical techniques to design jobs and climates that bring out the best in your employees.

This comprehensive negotiation workshop builds practical skills for resolving differences and reaching agreements in any setting—at work, at home, or in the community. You will explore negotiation theory, styles, and phases, while developing hands-on strategies for preparation, bargaining, overcoming obstacles, managing emotions, and closing sustainable agreements. By the end, you will have the confidence and tools to negotiate effectively in everyday and high-stakes situations alike.

Business networking is an effective and efficient way for professionals to connect, develop meaningful relationships, and grow their businesses. This course covers the essential ingredients for successful business networking — from assessing your current skills and crafting a memorable introduction, to leveraging online platforms like LinkedIn and Twitter. Over twelve sessions, you'll build the confidence, strategies, and systems needed to network with purpose and integrity.

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This intermediate-level workshop builds on foundational NLP knowledge to give you hands-on experience with powerful NLP techniques. You will explore how to develop deeper rapport with others, use anchoring to create desired states of mind, establish inner congruency, create momentum-driven outcomes using the PAINLESS framework, and present and interpret information effectively using the 7±2 rule and chunking technique. Participants should have prior exposure to introductory NLP concepts before taking this course.

This comprehensive two-day workshop explores the full lifecycle of building and managing a successful employee onboarding program. You will learn how onboarding differs from orientation, how to build a steering team, design a structured framework, customize the program for different audiences, measure results, and brand the program to strengthen your organization's identity. Based on proven research and best practices, this course equips HR professionals and managers with the tools they need to reduce early turnover and drive employee engagement.

The internet is now a virtual toolbox for the small business owner, offering free or low-cost options for essential services such as marketing, project management, data acquisition, document creation, graphic design, and more. This course provides an overview of five popular online tools — Google Docs, Canva, Trello, Survey Monkey, and MailChimp — and delivers hands-on instruction in their basic functions and use. By the end, you will be equipped to select and apply the right tools for your business needs.

This course is designed for sales professionals who want to sharpen their ability to handle customer objections and close more sales. You will learn how to build credibility, understand the competition, communicate effectively, observe buyer behavior, handle complaints, manage objections, address pricing concerns, leverage teamwork, recognize buying signals, and apply proven closing techniques.

This course equips managers and supervisors with the knowledge, tools, and techniques needed to drive peak employee performance. Through the Shared Management Model, you will explore goal setting with SPIRIT, the three phases of performance management (Preparation, Activation, and Evaluation), effective coaching, motivational strategies, and how to deliver and receive feedback. By the end of this one-day workshop, you will be ready to inspire your team, set meaningful standards, and conduct impactful performance reviews.

A comprehensive two-day workshop exploring how to define, build, and live your personal brand. Participants will discover their unique brand style, develop focus and confidence, master communication and listening skills, build credibility, manage their social media presence, and learn to influence and navigate challenging people — all to maximize their impact in life and work.

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This one-day workshop provides the foundation to develop an Organizational Safety Plan and take the next step in building your safety culture. Beginning with the Organizational Safety Policy, you will learn how to create a comprehensive safety plan that includes communications, training, incident response, inspections, and audits — all designed to prevent accidents and protect workers.

This comprehensive two-day workshop equips participants with structured approaches to problem solving and decision making. Through practical tools, case studies, and group activities, learners develop the skills to clearly define problems, generate creative solutions, evaluate options, make sound decisions, and plan effective implementation. Suitable for professionals at all levels who want to build confidence and competence in tackling workplace challenges.

This one-day workshop equips learners with the knowledge and skills to perform effective gap analyses. You will learn how to define problems clearly, identify performance gaps, apply supporting analytical tools, and create a professional gap analysis report — all to drive process improvement at the project, department, or organizational level.

This course introduces supervisors, administrators, and accidental project managers to the core concepts of project management. Over the span of this one-day workshop adapted into a self-paced format, you will learn the language, tools, and frameworks needed to successfully plan, execute, and close projects — all while managing your regular responsibilities. No prior project management experience is required.

A comprehensive introduction to project management for supervisors, administrators, and professionals who regularly take on project assignments in addition to their regular duties. This workshop walks learners through the nuts and bolts of project management — from defining what a project is and setting priorities, to planning, executing, managing risks, building teams, and closing out projects successfully. No prior project management experience is required.

This practical workshop introduces small-project managers to the most common project management planning tools. You will work through every stage of project planning—from writing a Statement of Work to building Work and Resource Breakdown Structures, creating a schedule, and completing a Project Planning Worksheet—using a commercial vegetable garden as a hands-on case study. No certification track is required; this course is designed for professionals who run projects as part of their everyday work.

This practical workshop introduces everyday professionals to the most common project management execution tools — from Project Tracking Forms and Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs, and Lessons Learned Forms. Designed for those who complete projects at work from time to time (not aspiring certified project managers), the course walks you through the full project life cycle so your small projects come in on time, on budget, and on target.

This workshop is designed for professionals who must speak in front of hostile or demanding audiences, as well as newer speakers who want to build confidence in meetings and presentations. You will learn how to quickly organize your thoughts, structure persuasive messages, manage nervousness, read your audience, and deliver clear, compelling presentations under pressure. The course covers preparation strategies, force field analysis, audience profiling, nonverbal communication, and proven organization methods.

A comprehensive two-day course covering the essentials of purchasing and procurement, from supply chain fundamentals and the purchasing cycle to competitive bidding, supplier performance management, risk mitigation, internal relationships, and digital procurement tools. Designed for procurement professionals and those new to the field who want to build strong, collaborative supplier relationships and drive organizational value.

In this age of information overload, it can be hard to know where to find good information you can trust. This one-day workshop teaches you how to research any topic using a number of different tools — from basic reading and note-taking techniques to planning a research strategy, navigating library and internet sources, and turning your findings into a compelling, accurate piece of writing. By the end of this course, you will be equipped to find reliable information on any topic and document it with confidence.

This workshop provides a comprehensive introduction to risk management principles and practices. Grounded in ISO 31000 and the COSO ERM framework, the course equips participants with the tools to identify, assess, respond to, and monitor risks in any organizational context—from a single project to an enterprise-wide program. Practical case studies using General Motors bring the concepts to life throughout the course.

This course provides a comprehensive foundation for building a safety culture within your organization. Covering everything from defining a safety culture and identifying hazards to writing and implementing a safety plan, managing incidents, and reviewing your program, this one-day workshop equips managers and employees with practical tools to reduce workplace accidents, protect at-risk groups, and foster a committed, healthy workforce.

This one-day workshop helps participants internalize the four pillars of self-leadership and make meaningful, empowered choices while taking action to get where they want to go. Participants will explore personal vision, goal setting, change management, motivation, optimism, and emotional intelligence to become effective self-leaders at any level of an organization.

This course introduces students to the foundational concepts of Six Sigma, a set of qualitative and quantitative quality tools designed to help businesses improve their processes. Covering everything from core frameworks like DMAIC and DMADV, to improvement tools, idea generation techniques, continuous improvement projects, and customer relationships, this course serves as a prerequisite to Six Sigma Yellow, Green, and Black Belt studies.

A comprehensive two-day workshop designed for administrative professionals who want to excel in their roles. This course covers professional presence, self-management, assertiveness, communication skills, goal setting, teamwork, conflict resolution, and stress management — equipping you with practical tools to thrive in any workplace environment.

This one-day workshop is designed for entrepreneurs and sales professionals who want to harness the power of social media to build relationships, generate leads, and grow their business. You'll explore the fundamentals of social selling, learn how to research and connect with your target audience, create and share compelling content, leverage key social media platforms and technology tools, and measure your results to continuously improve your strategy.

Discover how to attract and engage customers through the power of storytelling. This course covers the essentials of story marketing for small businesses — from building your toolkit and understanding your brand, to crafting and polishing a compelling story that resonates with your target audience and drives real results.

This two-day workshop guides leaders and managers through the complete strategic planning process — from identifying organizational values and crafting vision and mission statements, to conducting SWOT analyses, setting SPIRIT goals, assigning accountabilities, managing change, and communicating the finished plan. Participants leave equipped to build, implement, and sustain a strategic plan that aligns every level of the organization with a shared purpose.

Change is something that excites people who love opportunities for growth, but some changes are harder to adjust to and lead to resistance and anger. In this course, you will learn how to manage and cope with change, understand the human reaction to it, deal with resistance, build resilience, and help those around you navigate transitions successfully. Through practical frameworks and strategies, you will develop the skills to implement change effectively in your workplace.

This course is designed for individuals who are new to training or considering a career in workplace training and development. Through an exploration of essential trainer skills — including adult learning principles, assertiveness, questioning techniques, active listening, rapport building, and managing difficult participants — you will gain the foundational knowledge and practical tools needed to become a confident and effective trainer.

This three-day workshop is designed for managers, supervisors, and team leaders who want to develop their team leadership skills and unleash the talent of their individual team members. Participants will explore team types, development stages, communication strategies, creative thinking tools, conflict resolution techniques, and action planning frameworks to build and sustain high-performance teams.

This course equips sales professionals with the skills and strategies needed to succeed in telephone-based selling. You will explore verbal communication techniques, rapport building, negotiation, script development, pre-call planning, handling objections, and closing the sale. Whether you are new to telemarketing or looking to sharpen your approach, this course will help you use the telephone as a powerful and effective sales tool.

A comprehensive three-day workshop designed to help new supervisors successfully transition into their roles. This course covers essential supervisory skills including leadership models, team building, communication, motivation, delegation, conflict resolution, and disciplinary management. Participants will gain practical tools and strategies to plan effectively, lead their teams, and navigate the challenges of supervision with confidence.

Designed for supervisors and managers, this course provides a practical framework for navigating difficult conversations about employee personal hygiene and appearance. You'll learn step-by-step guidelines for raising sensitive topics, overcoming common objections, and addressing specific issues such as bad hair, piercings, dress code violations, bad breath, body odor, and gastrointestinal concerns—all while maintaining professionalism, empathy, and legal awareness.

This one-day workshop is designed to help booth staff and sales professionals maximize their trade show results. You'll explore who attends trade shows and why, learn how to set S.M.A.R.T. goals, prepare effectively before the show, apply active listening and body language skills on the floor, conduct prospecting conversations, and execute a strong post-show follow-up strategy to convert leads into qualified prospects and sales.

This one-day train-the-trainer workshop is designed for trainers who want to make their training stronger, more memorable, and more engaging. You will explore how visual storytelling, storyboarding techniques, graphic design principles, and technology tools can be combined to create powerful learning experiences that drive real behavioral change and improve retention.

A comprehensive one-day course introducing the importance and elements of safe, inclusive workspaces for transgender employees. Participants will explore terminology, personal and societal biases, the power of language, safe space design, ally behaviors, and workplace policy development to build and sustain a respectful and productive environment for everyone in the organization.

This course equips you with the practical skills and confidence to deal with the media effectively — whether as a private citizen caught off guard or as a professional spokesperson. You will learn how to handle interviews, provide information securely, craft press releases, develop media packages, and build lasting professional relationships with journalists.

This comprehensive two-day workshop teaches you how to make your workplace as ergonomic as possible. You will explore the science of ergonomics, learn to identify and assess ergonomic hazards, develop and implement solutions, manage change, and apply best practices for sitting, standing, lifting, workstation design, tool selection, and environmental factors—all to protect your body and improve well-being at work.

This course explores collaboration as a critical workplace skill, covering what it means to be a collaborator, the elements and benefits of successful collaboration, how to overcome common obstacles, and how technology can facilitate collaborative work. Learners will gain practical strategies to build and sustain a collaborative culture in their organization.

This course provides supervisors and managers with a comprehensive understanding of their role in organizational health and safety. It covers due diligence requirements, the three rights of workers, supervisor and worker responsibilities, Health and Safety Committees, hazard identification and control, employee competency, accident reporting and investigation, and effective communication of health and safety information.

This one-day course explores eight critical employability and transferable skills that are essential for workplace success: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking, and Emotional Intelligence. Whether you already possess some of these skills or are starting from scratch, this course will take your understanding and application of each to a new level.

This comprehensive course equips workplace leaders with the knowledge and tools needed to prevent, identify, and respond to workplace violence. Covering everything from the definition of workplace violence and the cycle of anger, to organizational policy development, risk assessment, threat response processes, and post-incident recovery, this course provides a full systems approach to creating safer workplaces.

Part of the Internet Marketing Series, this course equips writers with the skills to create engaging, accessible, and optimized content for the web. You'll explore how web readers behave differently from print readers, learn to craft compelling headlines and rich content, write for social media platforms, leverage SEO best practices, and use audio and video to enhance your message. Ideal for anyone who writes or plans to write for an online audience.

This course builds on foundational business writing skills to help you prepare clear, concise, complete, and correct reports and proposals. You will move through the four stages of report writing, explore report formats, master persuasive proposal writing, and learn how to properly cite sources — all with practical application exercises to reinforce your skills in real work settings.