$197intermediate

Employee Dispute Resolution: Mediation Through Peer Review

Name: Employee Dispute Resolution: Mediation Through Peer Review
Price: 197.00 USD
Availability: InStock

This one-day workshop covers everything you need to know about resolving workplace disputes through the peer review process. You will learn how to file grievances, choose facilitators and panels, conduct hearings, apply professional questioning techniques, and avoid common pitfalls that cause peer review processes to fail.

12 lessons6 modules480 minutes

What you'll learn

Describe what the peer review process is and its five core objectives
Apply a process for employees to file grievances and for management to respond
Choose a facilitator and peer review panel using fair and objective criteria
Understand what is involved in the hearing process, from preliminary meetings to the final decision
Explain the responsibilities and powers of a peer review panel
Apply professional questioning and probing techniques during hearings
Understand why peer review panels fail and how to avoid those pitfalls

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Asking Good Questions As a panel member, one of your most important tools is the ability to ask effective questions. Done well, questioning helps you uncover facts, clarify misunderstandings, and ensure a fair hearing for all parties. Tips for Questioning Witnesses Before diving into question types, keep these principles in mind: Evaluate how **credible and reliable** each statement is, no matter how unusual it seems. Remain **open-minded** — search for facts, not opinions or judgments. Give participants the **perception that you have not prejudged** the matter. **Do not appear hostile**, assign blame, or use put-downs. **Listen respectfully** without interrupting. Ask questions to **gain clarity**, not to make a point or push a personal agenda. Open vs. Closed Questions **Closed questions** can be answered with a simple "yes," "no," or a specific piece of data. They restrict conversation and can lead you to make assumptions. Example: *"Do you like this policy?"* **Open questions** encourage people to talk and cannot be answered with a simple yes or no. They often begin with *who, what, when, where, why,* or *how.* Example: *"What aspects of this policy concern you most?"* Open questions help you: **Get information** **Focus conversations** **Solicit opinions** **Gain consensus** If you accidentally ask a closed question, simply follow it with an open one: *"Can you help me understand why you feel

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Employee Dispute Resolution: Mediation Through Peer Review

What you'll learn

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Curriculum

Module 1: What Is Peer Review?

Module 2: Initiating the Process

Module 3: The Peer Review Panel

Module 4: Asking Questions

Module 5: The Peer Review Process

Module 6: Why Does the Process Fail?

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