Six Sigma: Entering the Dojo
This course introduces students to the foundational concepts of Six Sigma, a set of qualitative and quantitative quality tools designed to help businesses improve their processes. Covering everything from core frameworks like DMAIC and DMADV, to improvement tools, idea generation techniques, continuous improvement projects, and customer relationships, this course serves as a prerequisite to Six Sigma Yellow, Green, and Black Belt studies.
What you'll learn
- Understand the basics of Six Sigma and its statistical foundation.
- Describe the seven quality tools used to solve process problems.
- Describe the various quality management and idea-generation tools.
- Describe incremental and breakthrough improvements and understand the DMAIC methodology for continuous improvement projects.
- Describe the importance of customer relationships and how to measure customer satisfaction in a quality organization.
