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$197intermediate

Conducting Effective Performance Reviews

A comprehensive workshop on conducting effective performance appraisals and managing employee performance. You will explore the full performance management cycle—from setting goals and standards to delivering feedback, conducting appraisal interviews, handling performance problems, and maintaining high-performing teams. Practical tools, case studies, and role plays are included throughout to build real-world skills.

18 lessons6 modules480 minutes

What you'll learn

  • Recognize the importance of having a performance review process for employees.
  • Understand how to work with employees to set performance standards and goals.
  • Develop skills in observing, giving feedback, listening, and asking questions.
  • Identify an effective interview process and practice it in a supportive atmosphere.
  • Make the performance review legally defensible.

Preview a lesson

Free preview
What Are Performance Appraisals?
First lesson — read a sample before you enroll.

What Are Performance Appraisals? Performance appraisals are a structured opportunity to review an employee's contributions over a set period—typically six or twelve months—and to plan for the future. Rather than treating them as a dreaded administrative task, you should approach appraisals as a meaningful dialogue that helps both you and your employees grow. Many managers and employees procrastinate on appraisals because they see them as extra work or uncomfortable meetings. A better approach is to prepare throughout the appraisal period by keeping ongoing notes and documentation. This prevents last-minute scrambling and ensures you can accurately represent the full review period—not just what happened last week. Why Appraisals Matter Performance reviews serve three key groups: **Employees** benefit by understanding how they are doing, where they can grow, and what is expected of them. **Managers and supervisors** gain a structured way to communicate expectations, address problems early, and recognize achievements. **Organizations** benefit from aligned goals, legal defensibility, and a culture of continuous improvement. Building Trust Trust is the foundation of an effective appraisal process. Employees need to believe that you genuinely want to help them succeed. Trust is built through: A strong, professional working relationship Clearly defined roles and responsibilities Specific, honest feedback Low tolerance for political manipulation When trust is present, employees are more open to feedback—even when it is critical.

Enroll to read the rest and the full curriculum.

Curriculum

01

Module 1: Introduction to Performance Appraisals

3 lessons
  • textWhat Are Performance Appraisals?
    Preview
  • textCommon Appraisal Errors
  • quizModule 1 Quiz
02

Module 2: Types of Reviews and the Performance Management Process

3 lessons
  • textTypes of Performance Reviews
  • textThe Performance Management Process and Cycle
  • quizModule 2 Quiz
03

Module 3: Goal Setting and Performance Standards

3 lessons
  • textSetting Goals with SPIRIT
  • textSetting Standards and Creating a Performance Development Plan
  • quizModule 3 Quiz
04

Module 4: Feedback, Communication, and Listening

3 lessons
  • textFeedback and Communication Fundamentals
  • textActive Listening and Communication Strategies
  • quizModule 4 Quiz
05

Module 5: Planning and Conducting the Appraisal Interview

3 lessons
  • textAccepting Criticism and Planning the Interview
  • textConducting the Appraisal Interview
  • quizModule 5 Quiz
06

Module 6: Maintaining Performance, Handling Problems, and Termination

3 lessons
  • textMaintaining Performance and Modifying Behavior
  • textHandling Performance Problems and Termination
  • quizModule 6 Quiz

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