$197intermediate

Customer Service Training: Managing Customer Service

Name: Customer Service Training: Managing Customer Service
Price: 197.00 USD
Availability: InStock

This one-day workshop is designed for supervisors and managers working in customer service environments. You will explore your responsibilities as a leader, develop the skills essential to a customer service-focused manager, learn how to engage employees, understand your leadership style, and apply proven leadership practices to create satisfied customers and high-performing teams.

11 lessons3 modules480 minutes

What you'll learn

Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service-focused manager.
Recognize what employees are looking for to be truly engaged.
Recognize who the customers are and what they are looking for.
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

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Welcome and Course Overview

First lesson — read a sample before you enroll.

Welcome to Managing Customer Service As a supervisor or manager in a customer service environment, your ability to lead, model, and promote organizational values is essential to business success. This workshop gives you the opportunity to deeply explore your responsibilities as a leader and equip yourself with the tools needed to drive excellence. Why This Matters Customers are more demanding than ever. Meeting their expectations requires staff who are ready, willing, and properly supported. That support starts with **you**—the leader. Your actions, attitudes, and systems set the tone for every customer interaction your team delivers. What You Can Expect Throughout this course, you will: Explore **six critical elements** of customer service excellence Reflect on your personal **leadership style** and comfort zone Apply **five proven leadership practices** to your day-to-day role Learn how to **measure and reinforce** customer service performance A Philosophy, Not a Department One of the most important mindset shifts you can make is understanding that **service is a philosophy**—not a department, a program, or a policy. Service means consistently meeting customer expectations, and it doesn't happen automatically or by coincidence. It must be intentional, structured, and lived by everyone in the organization, starting at the top. Setting Personal Objectives Before diving in, take a moment to reflect on what you personally hope to gain from this training. Consider

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Customer Service Training: Managing Customer Service

What you'll learn

Preview a lesson

Curriculum

Course Overview & The Six Critical Elements of Customer Service

Understanding Leadership

Five Practices of Leadership

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