Communication

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help you develop and practice your active listening skills to build stronger relationships and become a more effective communicator.

A comprehensive two-day business writing workshop that equips you with the tools to produce clear, concise, complete, and correct written communications. You will explore grammar essentials, sentence construction, readability, punctuation, inclusive language, and the practical formats for letters, e-mails, and memos—building the confidence and skills to write effectively in any professional context.

This course is designed to help you understand the impact your communication skills have on others and equip you with practical strategies to improve them. You will explore how to build positive relationships, develop self-awareness, overcome communication barriers, ask better questions, listen actively, interpret body language, assert yourself confidently, and deliver clear messages in the workplace.

A comprehensive two-day course designed to introduce and reinforce the essential components of written and strategic communication for small business owners. Navigate the multi-lane highway of business communications by learning how to craft your core message, build a communications plan, leverage media and social platforms, and maintain your message in times of crisis. Whether you are new to business communications or looking to sharpen existing skills, this course provides practical tools and frameworks to connect with customers and grow your business.

This course equips you with practical skills and strategies to handle difficult people and challenging conversations in both professional and personal settings. Through understanding conflict, empathy, anger management, and a structured three-step resolution model, you will transform difficult interactions into opportunities for growth, stronger relationships, and more productive outcomes.

This comprehensive two-day course equips you with practical tools and strategies to understand, manage, and resolve conflict in the workplace. You will explore the nature and types of conflict, communication skills, resolution styles, and facilitation techniques — all designed to help you achieve win-win outcomes and build stronger professional relationships.

A comprehensive two-day course designed around six critical elements of customer service — Focus, Procedures, Culture, Problem-Solving, Measurement, and Reinforcement. Learners will explore what customer service really means, how to set personal goals that align with a service mindset, how to communicate effectively, handle difficult customers assertively, and manage workplace stress. Ideal for anyone in a customer-facing or internal service role who wants to deliver consistently exceptional experiences.

This course equips you with the knowledge and skills to deliver compelling, professional virtual presentations. You'll explore how virtual presentations differ from in-person delivery, tackle common challenges, master presenter and technical essentials, and evaluate the most popular virtual platforms — Zoom, Microsoft Teams, GoToMeeting, and Google Meet — so you can confidently engage any remote audience.

This one-day workshop is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, you will learn how to structure feedback so that it is effective and lasting. The course covers why the way we deliver feedback matters, how to deliver a message so that people accept it and make changes, and how to graciously accept feedback yourself.

This one-day course prepares learners to develop a clear, focused message and deliver it effectively to the media and the public. Through practical exploration of audience targeting, communication channels, active listening, body language, and presentation techniques, participants will build the skills needed to craft and hone a compelling message of their own.

In a world where anyone can be a reporter, judge, and critic — and fiction can be branded as truth and shared globally in seconds — knowing how to identify, cope with, and counter fake news is essential for businesses and individuals alike. This course covers the origins and mechanics of fake news, how it spreads through social media, how to spot and deconstruct it, how to manage a fake news crisis, and how to build proactive strategies that protect and strengthen your reputation and customer relationships.

This course equips supervisors and managers with practical tools and frameworks for navigating difficult conversations confidently and effectively. Through a structured one-day workshop format, you will learn how to plan and carry out challenging discussions, manage your own reactions, apply active listening and questioning techniques, and achieve productive outcomes — all while maintaining safety and mutual respect.

This comprehensive negotiation workshop builds practical skills for resolving differences and reaching agreements in any setting—at work, at home, or in the community. You will explore negotiation theory, styles, and phases, while developing hands-on strategies for preparation, bargaining, overcoming obstacles, managing emotions, and closing sustainable agreements. By the end, you will have the confidence and tools to negotiate effectively in everyday and high-stakes situations alike.

This workshop is designed for professionals who must speak in front of hostile or demanding audiences, as well as newer speakers who want to build confidence in meetings and presentations. You will learn how to quickly organize your thoughts, structure persuasive messages, manage nervousness, read your audience, and deliver clear, compelling presentations under pressure. The course covers preparation strategies, force field analysis, audience profiling, nonverbal communication, and proven organization methods.

Designed for supervisors and managers, this course provides a practical framework for navigating difficult conversations about employee personal hygiene and appearance. You'll learn step-by-step guidelines for raising sensitive topics, overcoming common objections, and addressing specific issues such as bad hair, piercings, dress code violations, bad breath, body odor, and gastrointestinal concerns—all while maintaining professionalism, empathy, and legal awareness.

This course equips you with the practical skills and confidence to deal with the media effectively — whether as a private citizen caught off guard or as a professional spokesperson. You will learn how to handle interviews, provide information securely, craft press releases, develop media packages, and build lasting professional relationships with journalists.

This course explores collaboration as a critical workplace skill, covering what it means to be a collaborator, the elements and benefits of successful collaboration, how to overcome common obstacles, and how technology can facilitate collaborative work. Learners will gain practical strategies to build and sustain a collaborative culture in their organization.

This course builds on foundational business writing skills to help you prepare clear, concise, complete, and correct reports and proposals. You will move through the four stages of report writing, explore report formats, master persuasive proposal writing, and learn how to properly cite sources — all with practical application exercises to reinforce your skills in real work settings.