Facilitation Skills
This two-day workshop builds core facilitation skills for managers, supervisors, and team leaders who are asked to facilitate rather than instruct or manage their meetings and training sessions. Drawing on twenty years of active facilitation experience, participants will learn how to guide group decision-making, manage team dynamics, apply communication techniques, and build sustainable agreements—transforming the way their organizations run meetings.
What you'll learn
- Distinguish facilitation from instruction, training, and chairing
- Identify the competencies and skill levels linked to effective small group facilitation
- Understand the difference between content and process in facilitated sessions
- Apply divergent and convergent thinking techniques to group problem solving
- Use common facilitation techniques including active listening, paraphrasing, queuing, and parking lots
- Provide and receive effective feedback in a facilitation context
- Manage divergent perspectives and difficult group dynamics
- Build sustainable agreements and guide groups toward consensus
