$297intermediate

Business Process Management

Name: Business Process Management
Price: 297.00 USD
Availability: InStock

This two-day course introduces you to business process management (BPM) and equips you with the tools and techniques needed to design, implement, monitor, and optimize organizational processes. You will explore the full business process life cycle—from visioning and design through modeling, execution, monitoring, and optimization—and learn how Lean and Six Sigma methodologies can help eliminate waste, reduce costs, and improve quality and customer satisfaction.

23 lessons7 modules960 minutes

What you'll learn

Define business process management and related concepts
Recognize the vital role processes play in a business
Appreciate the role of technology in process management
Develop a vision to guide process improvement
Understand how to design or enhance an existing process using the business process life cycle
Construct a process map
Perform a what-if analysis to improve your processes
Implement and monitor process changes
Identify how Lean and Six Sigma methods can assist in managing and improving processes

What is What-If Analysis? **What-if analysis** is a brainstorming approach designed to visualize potential problems with your process and think through solutions before they arise. By defining and changing variables, you determine how a potential change would impact your business—and build safeguards accordingly. Example what-if questions include: *What if we extended our banking hours by two hours daily?* *What if we reduced food costs by 20%?* *What if we replaced in-person meetings with online meetings to cut travel costs?* Steps for What-If Analysis 1. **Set up a brainstorming session** — Establish a safe environment with clear ground rules (e.g., no idea gets criticized; one person speaks at a time). Everyone must feel free to contribute. 2. **Determine the brainstorming focus** — Identify opportunities for improvement and potential roadblocks within the process. 3. **Develop answers** — Consult with team members and subject matter experts to evaluate feasibility and impact of proposed changes. Testing Your Design After what-if analysis, the next step is to **test your design** using an **iterative method**—a continuous, cyclic approach to refining your process before full implementation. The four steps of iterative design testing are: 1. **Design the Process** — Create the process you will be testing. 2. **Pilot the Process** — Run the process in a controlled environment to observe it in action. 3. **Gather and Implement

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Business Process Management

What you'll learn

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Curriculum

Fundamentals of Business Process Management

Defining Business Process Management

The Business Process Life Cycle

The Vision and Design Phases

The Modeling and Execution Phases

The Monitoring Phase

The Optimizing Phase: Lean and Six Sigma

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