Coaching and Mentoring
This course is designed for supervisors and managers who want to develop their coaching and mentoring skills. You will explore the differences between coaching and mentoring, assess your current coaching abilities, build critical communication skills, learn how to set meaningful goals, understand learning styles, deliver effective feedback, and handle common coaching challenges. By the end of this course, you will be equipped to inspire, guide, and develop the people on your team.
What you'll learn
- Understand how coaching can be used to develop your team.
- Develop the coaching and mentoring skills that help improve individual performance.
- Demonstrate the behaviors and practices of an effective coach.
- Recognize employees' strengths and give them the feedback they need to succeed.
- Identify employee problems and ways you can help to correct them.
Preview a lesson
What Is Mentoring? You may have heard the terms *coaching* and *mentoring* used interchangeably, but they are not the same thing. Understanding the distinction helps you apply the right approach at the right time. A **mentor** is someone who shares their wisdom and facilitates action that positively affects another person's career or life. The word itself traces back to Greek mythology — Mentor was the trusted advisor to Odysseus. In modern usage, the term entered common language around 1699, meaning a trusted counselor, teacher, or friend with wisdom and experience to share. In workplace and university settings, mentorship programs typically match newer employees with more experienced staff. A mentor can help with career advancement, professional development advice, and building networks. The person being mentored is often called a *mentee*, though the more historically accurate term is *protégé*. Mentorships often grow out of existing relationships — a former professor, a previous boss, or even a current manager. They tend to be **informal and unpaid**, without a fixed agenda. Contact between mentor and mentee can range from frequent check-ins to occasional conversations on an as-needed basis. What Makes Mentoring Unique? It is relationship-driven and often long-term. It focuses on broader life and career guidance. It is usually initiated naturally, not assigned through a formal process. There is no rigid structure or timeline.
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Curriculum
Defining Coaching and Mentoring
3 lessons- textWhat Is Mentoring?Preview
- textWhat Is Coaching?
- quizModule 1 Quiz
Coaching Self-Assessment
2 lessons- textUnderstanding Your Coaching Starting Point
- quizModule 2 Quiz
Interpersonal Communication Skills
3 lessons- textThe Power of Questions in Coaching
- textActive Listening Skills
- quizModule 3 Quiz
Critical Coaching Skills and Goal Setting
3 lessons- textThe Five Critical Coaching Skills
- textSetting Goals with SPIRIT
- quizModule 4 Quiz
Learning Styles and the Benefits/Consequences Matrix
3 lessons- textLearning Styles and Adult Learning Principles
- textThe Benefits/Consequences Matrix
- quizModule 5 Quiz
The Coaching Model and Giving Effective Feedback
3 lessons- textThe Four-Step Coaching Model
- textGiving Effective Feedback
- quizModule 6 Quiz
Coaching Problems and Solutions
2 lessons- textHandling Common Coaching Challenges
- quizModule 7 Quiz
