Survival Skills for the New Trainer
This course is designed for individuals who are new to training or considering a career in workplace training and development. Through an exploration of essential trainer skills — including adult learning principles, assertiveness, questioning techniques, active listening, rapport building, and managing difficult participants — you will gain the foundational knowledge and practical tools needed to become a confident and effective trainer.
What you'll learn
- Understand the essential background and characteristics of effective workplace trainers
- Apply principles of adult learning to enhance training delivery
- Demonstrate a professional appearance and genuine presence as a trainer
- Distinguish between assertive, passive, aggressive, and manipulative behaviors
- Formulate effective open and closed questions and use probing techniques
- Apply active listening skills including reading verbal and non-verbal cues
- Build rapport with trainees and use facilitative training methods
- Recognize and defuse difficult participant behaviors
