$197intermediate

Telemarketing: Using the Telephone as a Sales Tool

Name: Telemarketing: Using the Telephone as a Sales Tool
Price: 197.00 USD
Availability: InStock

This course equips sales professionals with the skills and strategies needed to succeed in telephone-based selling. You will explore verbal communication techniques, rapport building, negotiation, script development, pre-call planning, handling objections, and closing the sale. Whether you are new to telemarketing or looking to sharpen your approach, this course will help you use the telephone as a powerful and effective sales tool.

14 lessons5 modules240 minutes

What you'll learn

Build trust and respect with customers and colleagues.
Warm up your sales approach to improve success with cold calling.
Identify ways to make a positive impression on telephone calls.
Identify negotiation strategies that will make you a stronger seller.
Create a script to maximize your efficiency on the phone.
Learn what to say and what to ask to create interest, handle objections, and close the sale.

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Handling Objections and Closing the Sale

Handling Objections and Closing the Sale Objections Are a Good Sign When a prospect raises an objection, it doesn't mean the conversation is over — it means they're engaged. An objection tells you the prospect has been listening and is thinking seriously about what you've said. In fact, a prospect who raises objections is often a better buying indicator than one who says nothing at all. Consider this: **63% of sales are made after the fifth contact**, and many customers don't buy until after 8 or even 12 interactions. Yet 75% of salespeople give up after the first rejection. That's why 20% of the sales force typically produces 80% of the results — persistence and preparation make all the difference. Here's your mindset: objections are roadblocks to be cleared, not dead ends. Prepare a list of common objections and your responses **before** you begin calling. When you're ready, you can handle anything without hesitation or embarrassment. Closing Strategies You don't need a dozen closing techniques — two or three that you use consistently and confidently will serve you far better. Here are some proven approaches: **Direct Questions:** *"Are we ready to move ahead?"* / *"When can we get started?"* / *"Shall I write up the order?"* **The Ben Franklin Close:** Draw a pros-and-cons list together. Let the prospect fill in

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Telemarketing: Using the Telephone as a Sales Tool

What you'll learn

Preview a lesson

Curriculum

Module 1: Verbal Communication and Service Image

Module 2: Building Trust, Rapport, and Negotiation

Module 3: Communication Essentials and Active Listening

Module 4: Developing Your Script and Pre-Call Planning

Module 5: Closing the Sale

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