Performance Management: Managing Employee Performance
This course equips managers and supervisors with the knowledge, tools, and techniques needed to drive peak employee performance. Through the Shared Management Model, you will explore goal setting with SPIRIT, the three phases of performance management (Preparation, Activation, and Evaluation), effective coaching, motivational strategies, and how to deliver and receive feedback. By the end of this one-day workshop, you will be ready to inspire your team, set meaningful standards, and conduct impactful performance reviews.
What you'll learn
- Understand the role of goal setting in performance management.
- Use the SPIRIT framework to help employees set and achieve meaningful goals.
- Apply the three-phase Shared Management Model to prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
- Identify and use motivational tools and techniques appropriate for different employees and situations.
- Deliver and receive effective performance feedback using best-practice characteristics.
- Conduct formal and informal performance reviews that drive improvement and accountability.
