Problem Solving and Decision Making
This comprehensive two-day workshop equips participants with structured approaches to problem solving and decision making. Through practical tools, case studies, and group activities, learners develop the skills to clearly define problems, generate creative solutions, evaluate options, make sound decisions, and plan effective implementation. Suitable for professionals at all levels who want to build confidence and competence in tackling workplace challenges.
What you'll learn
- Apply problem solving steps and tools to workplace challenges
- Analyze information to clearly describe and define problems
- Identify and evaluate appropriate solutions
- Think creatively and contribute effectively to a problem solving team
- Select the best approach for making individual and group decisions
- Create a plan for implementing, evaluating, and following up on decisions
- Avoid common decision-making traps and mistakes
Preview a lesson
Welcome to Problem Solving and Decision Making You make decisions and solve problems every single day — often before you even leave the house. Research suggests that by the time you head to work, you may have already made as many as 50 decisions. Despite how natural this process is, many people feel genuine anxiety when faced with important decisions at work. This course is designed to change that. Rather than relying on instinct alone, you will learn a structured, repeatable process for tackling problems and making confident, well-reasoned decisions. Why a Process Matters The key to finding creative, lasting solutions is not just creativity — it is your ability to identify options, research them, and put things together in a way that works. When you have a reliable process to guide you, the anxiety around problem solving and decision making decreases significantly. Throughout this workshop, you will build skills in: **Defining problems** accurately before rushing to solutions **Analyzing root causes** rather than just treating symptoms **Generating creative options** using proven tools and techniques **Evaluating and selecting** the best solution given your constraints **Planning and implementing** decisions with confidence How to Get the Most Out of This Course You will encounter frameworks, case studies, individual reflection exercises, and group decision-making techniques. Approach each activity with an open mind. Some of
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Curriculum
Module 1: Foundations of Problem Solving and Decision Making
4 lessons- textCourse Overview and IntroductionPreview
- textDefining Problem Solving and Decision Making
- textEight Essentials to Defining a Problem
- quizModule 1 Quiz
Module 2: Making Decisions
3 lessons- textTypes of Decisions and Decision-Making Ground Rules
- textFacts, Information, and Decision-Making Traps
- quizModule 2 Quiz
Module 3: The Problem Solving Model
4 lessons- textThe Three-Phase Problem Solving Model
- textCreative Thinking Methods: Brainstorming and Brainwriting
- textThe Problem Solving Toolkit
- quizModule 3 Quiz
Module 4: Making Good Group Decisions
3 lessons- textGroup Decision-Making Techniques
- textAnalyzing and Selecting Solutions
- quizModule 4 Quiz
Module 5: Planning, Implementation, and Follow-Up
2 lessons- textPlanning and Organizing Your Solution
- quizModule 5 Quiz