Skills for the Administrative Assistant
A comprehensive two-day workshop designed for administrative professionals who want to excel in their roles. This course covers professional presence, self-management, assertiveness, communication skills, goal setting, teamwork, conflict resolution, and stress management — equipping you with practical tools to thrive in any workplace environment.
What you'll learn
- Understand the importance of professional presence and appearance on the job.
- Apply self-management techniques to become more effective and efficient.
- Improve communication skills including active listening, questioning, and assertiveness.
- Recognize and manage conflict and deal with difficult people effectively.
- Set meaningful goals using the SPIRIT framework.
- Use stress-reduction strategies to maintain mental and physical well-being.
Preview a lesson
Whether you like it or not, people form opinions about you within seconds of meeting you — and your appearance plays a major role in that judgment. In the professional world, how you present yourself signals your level of respect for your role, your colleagues, and your organization. **Dress for the Job You Want** You should always think ahead when choosing your work attire. Dressing for the position you aspire to — not just the one you currently hold — sends a powerful message to decision-makers about your ambition and professionalism. Observe how successful people in your industry dress and use that as your benchmark. **Practical Tips for a Polished Look** **Keep it understated.** Avoid straying too far from your industry's professional norm. Dressing in a way that seems disrespectful or contemptuous of workplace standards can hurt your career. **Look after your clothing.** Learn to iron properly, have items tailored, replace missing buttons, and follow care label instructions. A crisp, well-fitting outfit projects confidence. **Pay attention to footwear.** Shoes should always be clean and in good repair. A polishing kit is a worthwhile investment. People notice your shoes more than you might think. **Keep glasses clean.** Smudged lenses are noticeable to others, even if you've stopped seeing them yourself. Keep a microfiber cloth handy. **Maintain fresh breath.** Brush, floss, and
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Curriculum
Module 1: Professional Presence and First Impressions
3 lessons- textThe Importance of AppearancePreview
- textPutting Others at Ease and Self-Awareness
- quizModule 1 Quiz
Module 2: Mindset — Thinking Clearly and Feeling Good
3 lessons- textRecognizing Distorted Thinking
- textSteps to Feeling Good
- quizModule 2 Quiz
Module 3: Assertiveness
3 lessons- textUnderstanding Assertiveness
- textImproving Your Assertiveness Skills
- quizModule 3 Quiz
Module 4: Communication Skills
3 lessons- textCommunication Barriers and Active Listening
- textAsking Questions and Non-Verbal Communication
- quizModule 4 Quiz
Module 5: Writing Skills
3 lessons- textThe Four C's of Effective Writing
- textPunctuation Essentials and Professional Documents
- quizModule 5 Quiz
Module 6: Getting Ahead and Self-Management
3 lessons- textWhat It Takes to Get Ahead
- textSelf-Management: Routines, Time, and Organization
- quizModule 6 Quiz
Module 7: Goal Setting and Teamwork
3 lessons- textSetting Goals with SPIRIT
- textWorking as a Team and Managing Difficult People
- quizModule 7 Quiz
Module 8: Saying No and Managing Stress
3 lessons- textLearning to Say No Assertively
- textManaging Stress Effectively
- quizModule 8 Quiz