$297intermediate

Skills for the Administrative Assistant

Name: Skills for the Administrative Assistant
Price: 297.00 USD
Availability: InStock

A comprehensive two-day workshop designed for administrative professionals who want to excel in their roles. This course covers professional presence, self-management, assertiveness, communication skills, goal setting, teamwork, conflict resolution, and stress management — equipping you with practical tools to thrive in any workplace environment.

24 lessons8 modules900 minutes

What you'll learn

Understand the importance of professional presence and appearance on the job.
Apply self-management techniques to become more effective and efficient.
Improve communication skills including active listening, questioning, and assertiveness.
Recognize and manage conflict and deal with difficult people effectively.
Set meaningful goals using the SPIRIT framework.
Use stress-reduction strategies to maintain mental and physical well-being.

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The Importance of Appearance

Whether you like it or not, people form opinions about you within seconds of meeting you — and your appearance plays a major role in that judgment. In the professional world, how you present yourself signals your level of respect for your role, your colleagues, and your organization. **Dress for the Job You Want** You should always think ahead when choosing your work attire. Dressing for the position you aspire to — not just the one you currently hold — sends a powerful message to decision-makers about your ambition and professionalism. Observe how successful people in your industry dress and use that as your benchmark. **Practical Tips for a Polished Look** **Keep it understated.** Avoid straying too far from your industry's professional norm. Dressing in a way that seems disrespectful or contemptuous of workplace standards can hurt your career. **Look after your clothing.** Learn to iron properly, have items tailored, replace missing buttons, and follow care label instructions. A crisp, well-fitting outfit projects confidence. **Pay attention to footwear.** Shoes should always be clean and in good repair. A polishing kit is a worthwhile investment. People notice your shoes more than you might think. **Keep glasses clean.** Smudged lenses are noticeable to others, even if you've stopped seeing them yourself. Keep a microfiber cloth handy. **Maintain fresh breath.** Brush, floss, and

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Skills for the Administrative Assistant

What you'll learn

Preview a lesson

Curriculum

Module 1: Professional Presence and First Impressions

Module 2: Mindset — Thinking Clearly and Feeling Good

Module 3: Assertiveness

Module 4: Communication Skills

Module 5: Writing Skills

Module 6: Getting Ahead and Self-Management

Module 7: Goal Setting and Teamwork

Module 8: Saying No and Managing Stress

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