Workplace Success: Eight Key Skills You Need
This one-day course explores eight critical employability and transferable skills that are essential for workplace success: Being a Productive Team Member, Flexibility, Problem Solving, Resourcefulness, Giving and Receiving Feedback, Self-Confidence, Creative Thinking, and Emotional Intelligence. Whether you already possess some of these skills or are starting from scratch, this course will take your understanding and application of each to a new level.
What you'll learn
- Know your own team member roles and responsibilities and understand ways to be an effective team member.
- Know how it feels to experience change and understand your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and apply eight essential techniques to approach problem solving effectively.
- Recognize the self-fulfilling prophecy and its relevance to the workplace.
- Appreciate the variety of behaviors that characterize resourcefulness in the workplace.
- Identify tips for giving and receiving feedback and use feedback to increase your strengths.
- Recognize self-confident behaviors and utilize a three-step process to build your own self-confidence.
- Apply a number of group methods for creative thinking.
- Recount the history of social and emotional intelligence theory and define Daniel Goleman's five sets of social and emotional competencies.
Preview a lesson
Welcome to Workplace Success: Eight Key Skills You Need Studies consistently identify a core set of skills that determine how successful you will be in the workplace. These are often called **critical employability skills**, **soft skills**, or **transferable skills**. Regardless of what they're called, they are essential for career growth and day-to-day success at work. The eight skills covered in this course are: 1. **Being a Productive Team Member** – Understanding your role and contributing effectively to a team. 2. **Flexibility** – Adapting positively to change in the workplace. 3. **Problem Solving** – Approaching challenges with structure and clarity. 4. **Resourcefulness** – Doing more with what you have. 5. **Giving and Receiving Feedback** – Communicating performance insights professionally. 6. **Self-Confidence** – Building and projecting confidence in your work and decisions. 7. **Creative Thinking** – Generating innovative ideas and solutions. 8. **Emotional Intelligence** – Understanding and managing emotions in yourself and others. You may already possess one or more of these attributes. The great news is that **all of these skills can be improved through learning and practice**. This course is designed to take you from where you are right now to a new level of understanding and capability. As you move through each session, you'll engage with concepts, self-reflections, and practical exercises. Approach each section with an open mind —
…Enroll to read the rest and the full curriculum.
Curriculum
Module 1: Course Overview
2 lessons- textIntroduction to Workplace Success SkillsPreview
- quizModule 1 Quiz
Module 2: Being a Team Player
2 lessons- textTeam Member Roles and Responsibilities
- quizModule 2 Quiz
Module 3: Flexibility
2 lessons- textUnderstanding Change and Your Change Tolerance
- quizModule 3 Quiz
Module 4: Problem Solving
2 lessons- textWhat Is a Problem and How Do You Define It?
- quizModule 4 Quiz
Module 5: Resourcefulness
2 lessons- textThe Self-Fulfilling Prophecy and Characteristics of Resourcefulness
- quizModule 5 Quiz
Module 6: Giving and Receiving Feedback
2 lessons- textHow to Give and Receive Feedback Effectively
- quizModule 6 Quiz
Module 7: Self-Confidence
2 lessons- textRecognizing Self-Confident Behavior
- quizModule 7 Quiz
Module 8: Creative Thinking
2 lessons- textMethods for Creative Thinking
- quizModule 8 Quiz
Module 9: Emotional Intelligence
3 lessons- textHistory of Social and Emotional Intelligence
- textDefining Social and Emotional Intelligence
- quizModule 9 Quiz