$197beginner

Active Listening

Name: Active Listening
Price: 197.00 USD
Availability: InStock

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This course will help you develop and practice your active listening skills to build stronger relationships and become a more effective communicator.

15 lessons6 modules480 minutes

What you'll learn

Define active listening and its key components
Identify ways to become a better listener
Use body language to reflect a positive listening attitude
Understand the difference between sympathy and empathy, and when each is appropriate
Create a listening mindset using framing, positive intent, and focus
Be genuine in your communications
Understand the communication process
Ask questions, probe for information, and use paraphrasing techniques
Build relationships to create an authentic communication experience

Body Language Basics When you are listening to others, it's important that you pay attention to what your own body is communicating. Your body language should reflect a positive listening attitude. Do you lean forward slightly to indicate engagement? Do you avoid rolling your eyes or making dismissive gestures? The Impact of Non-Verbal Communication In significant — though often debated — research, Albert Mehrabian found that when discussing emotions, only **7%** of the speaker's message was communicated through words. **Tone of voice** accounted for approximately **38%** of the meaning, while **body language** accounted for around **55%**. This suggests that the words themselves play only a small part in conveying emotional meaning. Even in everyday conversations not focused on emotions, tone of voice and body language have a substantial impact on how messages are received and interpreted. *(Source: Silent Messages by Albert Mehrabian)* What Positive Body Language Looks Like Positive body language during a listening interaction includes: **Maintaining eye contact** to show focus and interest **Nodding** occasionally to affirm that you are following along **Leaning slightly forward** to signal engagement **Keeping an open posture** — uncrossed arms and relaxed shoulders **Facing the speaker** directly rather than at an angle **Mirroring** the speaker's energy level subtly to build rapport What Can Ruin a Conversation Just as positive body language builds connection, negative

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Active Listening

What you'll learn

Preview a lesson

Curriculum

Defining Active Listening

Body Language Basics

Attitude is Everything

Encouraging Conversation

Building Relationships

Getting Over Listening Roadblocks

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