Crisis Management
A comprehensive two-day course equipping managers and staff with the knowledge and skills to prevent, respond to, and recover from any organizational crisis. Covering everything from crisis audits and risk analysis to incident management, emergency operations centers, and business continuity, this course ensures your organization is ready to manage any kind of crisis effectively.
What you'll learn
- Assign people to an appropriate crisis team role
- Conduct a crisis audit
- Establish the means for business continuity
- Determine how to manage incidents
- Help your team recover from a crisis
- Apply crisis management processes in practical exercises
Preview a lesson
Defining Crisis Management Crisis management can be defined as *"the art of avoiding trouble when you can, and reacting appropriately when you can't."* From an organizational perspective, it means **preventing loss when possible and minimizing loss when it occurs** (Bernstein, *Manager's Guide to Crisis Management*). Crises don't stay neatly in one corner of life. Events at the workplace spill into personal lives, and personal challenges influence work. Storms, power outages, strikes, and food poisoning don't differentiate between home and the office. That's why your approach to crisis management must be holistic and organization-wide. A critical first step is **prevention**. While it may not be glamorous, proactive prevention minimizes—or mitigates—damage before it escalates. Think of fire prevention: the real value firefighters provide isn't just putting out fires, but the inspections and hazard identifications that prevent fires from starting in the first place. Crisis management is not a one-size-fits-all science. It involves human beings under stress, and every organization operates in a unique context. You'll need to adapt every principle covered in this course to fit your specific circumstances. Types of Crises Understanding how crises develop helps you catch them early. There are three key types: **Creeping Crises:** These develop slowly and are often visible in hindsight. A crack in a wall or a leaky tap may seem minor but could signal
…Enroll to read the rest and the full curriculum.
Curriculum
What is Crisis Management?
3 lessons- textDefining Crisis ManagementPreview
- textBuilding Your Crisis Management Team
- quizModule 1 Quiz
Training Leaders and Staff
2 lessons- textTraining Essentials for Crisis Preparedness
- quizModule 2 Quiz
Conducting the Crisis Audit
2 lessons- textWhy and How to Conduct a Crisis Audit
- quizModule 3 Quiz
Risk Level Analysis and Developing a Response Process
2 lessons- textPerforming a Risk Level Analysis
- quizModule 4 Quiz
Incident Management Techniques
2 lessons- textResponding to and Documenting Incidents
- quizModule 5 Quiz
Working Through the Issues: Problem Solving and Decision Making
2 lessons- textA Problem-Solving Framework for Crisis Management
- quizModule 6 Quiz
Emergency Operations Centers and Business Continuity
3 lessons- textEstablishing an Emergency Operations Center
- textBuilding Business Continuity and Recovery
- quizModule 7 Quiz
Crisis Exercises and Recovery
3 lessons- textApplying Your Skills: Crisis Scenario Exercises
- textRecovering and Moving On
- quizModule 8 Quiz