$197intermediate

Giving Effective Feedback

Name: Giving Effective Feedback
Price: 197.00 USD
Availability: InStock

This one-day workshop is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, you will learn how to structure feedback so that it is effective and lasting. The course covers why the way we deliver feedback matters, how to deliver a message so that people accept it and make changes, and how to graciously accept feedback yourself.

13 lessons5 modules480 minutes

What you'll learn

Explain why feedback is essential in the workplace
Apply a framework for providing formal or informal feedback
Use descriptive and neutral language when delivering feedback
Describe the six characteristics of effective feedback
Demonstrate effective questioning and probing techniques during feedback conversations
Provide and receive feedback constructively in real workplace situations

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Receiving Feedback Graciously

Receiving Feedback Graciously Accepting criticism from others can be genuinely difficult. We often hear it as a personal attack — especially when it touches on behavior we're already not proud of. One of the most powerful mindset shifts you can make is to reframe criticism as **feedback with positive intent**: information offered to help you improve, not to diminish you. Here are practical strategies for receiving feedback well: **Listen attentively.** Give the person your full attention. Resist the urge to formulate your defense while they are still speaking. **Make sure you understand.** Paraphrase what you've heard to confirm that you've understood correctly. This also shows the other person that you are genuinely engaged. **Ask for details.** The more specific your understanding of the issue, the better equipped you are to address it. Ask open-ended questions to gather as much information as you can. **Find something to agree with.** You don't have to agree with everything — but look for at least one element you can acknowledge. Recognizing the person's right to offer feedback, and affirming the importance of their concern, goes a long way. If you can't agree with any part of the criticism, you risk being perceived as dismissing the person entirely. **Try not to take it personally.** A skilled feedback-giver will speak to your behaviors, not your character.

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Giving Effective Feedback

What you'll learn

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Curriculum

Understanding Feedback

Speaking Clearly: Language and Neutrality

Communication Strategies: Questioning and Listening

Characteristics of Effective Feedback

Receiving Feedback and Applying Your Skills

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